Refund Policy

Enchanted Beauty Makeup Refund and Return Policy

At Enchanted Beauty Makeup, we value our customer satisfaction and strive to offer high-quality products. However, we understand that unexpected situations may arise. Below we detail our return policy:

1. Returns Not Available: We regret to inform you that we do not accept returns or offer refunds once an item has been marked "Shipped". This is because we assume products are satisfactory before shipping and cannot guarantee their condition after leaving our facility.

2. Loss or Theft of Packages: We are not responsible for loss or theft of packages once they have been delivered to the shipping company. We strongly recommend our customers use secure shipping services and track their packages to ensure safe delivery.

3. Money Refund: We will only proceed with the money refund if your order is still in our facilities without having been shipped. In this case, the full amount paid for the product will be refunded, excluding shipping costs.

4. Damaged or Incorrect Products: If you receive a damaged or incorrect product, please contact us within the first two days of receiving the product. We will study your case and, if necessary, provide a replacement or a full refund.

5. Cancellation of Orders: If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been processed, we will proceed with the cancellation and the corresponding refund.

6. Broken or Damaged Packaging: We are not responsible for damage to product packaging during the shipping process. We make every effort to package products safely and appropriately before shipping. Any damage to packaging must be reported directly to the shipping company. If the product itself is damaged due to improper packaging, please contact us within two days of receiving the product, and we will evaluate your case to provide a replacement or refund, as appropriate.

We appreciate your understanding and cooperation regarding our return policy. If you have any questions or concerns, please do not hesitate to contact our customer service at enchantedbeautymakeups@gmail.com

Please remember that this policy is subject to change without prior notice. We recommend that you review this page before making future purchases.

Thank you for choosing Enchanted Beauty Makeup for your cosmetic product needs. We are here to provide you with a great shopping experience.

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